Fraud Team Leader

hace 2 días


Madrid, Madrid, España AMEX A tiempo completo
Lead the Way with American Express

We're seeking a talented Fraud Team Leader to join our team at American Express. As a key member of our Global Fraud team, you'll play a critical role in minimizing fraud while delivering outstanding customer care.

About the Role

This exciting opportunity will see you leading a team of Account Protection Specialists, providing exceptional service to our customers. You'll be responsible for analyzing performance management data, identifying opportunities to drive key metrics, and minimizing fraud loss exposure for Amex.

Key Responsibilities
  • Lead a team of Account Protection Specialists, providing coaching and development opportunities
  • Analyze performance management data to drive key metrics, including speed of resolution, call handling times, and customer satisfaction
  • Minimize fraud loss exposure for Amex by ensuring cases are handled according to policy and procedures
  • Build and maintain relationships with business partners to ensure customer needs are met
Requirements
  • Excellent analytical and communication skills
  • Fluency in English and French is required
  • Proven leadership experience, with a dynamic and motivated approach
  • Ability to provide strong thought leadership, creative thinking, and problem-solving
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical and dental benefits, and flexible working arrangements.

Join us at American Express and be part of a global and diverse community of colleagues who are committed to delivering exceptional customer experiences.


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