Fraud Team Leader

hace 17 horas


Madrid, Madrid, España American Express A tiempo completo
Lead the Way in Fraud Prevention

At American Express, we're committed to delivering outstanding customer experiences. As a Fraud Team Leader, you'll play a critical role in minimizing fraud while instilling a deep sense of security and confidence in our customers.

Key Responsibilities:
  • Lead a team of Account Protection Specialists in providing exceptional service to our customers
  • Analyze performance management data to identify opportunities to drive key metrics, such as speed of resolution, call handling times, and customer satisfaction
  • Minimize fraud loss exposure by ensuring cases are handled according to policy and procedures
  • Develop and implement coaching and development plans for Fraud Specialists to enhance their skills and performance
  • Maximize team effectiveness and employee engagement through regular feedback and goal setting

As a Fraud Team Leader, you'll be responsible for driving world-class fraud servicing to our customers through fast fraud alert resolution, minimizing fraud losses, and driving spend enablement for Cardmembers. If you're passionate about delivering exceptional customer experiences and have a strong background in fraud prevention, we encourage you to apply for this exciting opportunity.

About American Express

At American Express, we're dedicated to helping our customers achieve their goals and realize their dreams. We're a global company with a diverse community of colleagues who share a commitment to excellence and a passion for delivering outstanding customer experiences. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team and lead the way in fraud prevention.


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