Account Protection Specialist

hace 1 semana


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo
Job Description

At American Express Services Europe Limited, we're committed to providing exceptional customer experiences. As an Account Protection Specialist, you'll play a vital role in safeguarding our customers' financial well-being.

Key Responsibilities:
  • Utilize advanced fraud management techniques to identify and mitigate potential risks.
  • Conduct thorough reviews of customer accounts to detect and prevent fraudulent activity.
  • Provide world-class customer service, resolving issues and concerns in a professional and empathetic manner.
  • Collaborate with colleagues to share best practices and improve overall performance.
  • Stay up-to-date with industry developments and regulatory requirements to ensure compliance.
Requirements:
  • Fluent German language skills (English and Spanish are a plus).
  • Strong verbal and written communication skills, with the ability to adapt to a fast-paced environment.
  • Excellent analytical and problem-solving skills, with a keen eye for detail.
  • Ability to work independently and as part of a team, with a customer-centric approach.
  • Flexibility to work in a virtual environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Join our team and contribute to delivering exceptional customer experiences.



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