Account Protection Specialist

hace 1 semana


Madrid, Madrid, España Mygwork A tiempo completo

About the Role:

This is a unique opportunity to join American Express as an Account Protection Specialist, where you will play a critical role in identifying and mitigating potential fraudulent activity on Consumer and Business accounts.

As a key member of our team, you will be responsible for utilizing advanced fraud management techniques and tools to analyze data, identify potential risks, and take appropriate action to minimize losses.

You will also be the primary point of contact for customers, handling inbound and outbound calls while maintaining a professional and empathetic tone.

Key Responsibilities:

  • Review existing accounts to identify potential fraudulent activity
  • Analyze data to determine the appropriate course of action
  • Handle inbound and outbound calls from customers
  • Deliver world-class customer service and negotiate positive outcomes
  • Support colleagues from other European markets during Out of Hours Servicing
  • Investigate allegations of fraud and provide counseling to victims
  • Meet and exceed quality goals, compliance regulations, and productivity targets

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including competitive base salaries, bonus incentives, comprehensive medical and dental insurance, and flexible working arrangements.

We are committed to supporting the well-being of our colleagues and their loved ones, offering generous paid parental leave policies, free access to on-site wellness centers, and confidential counseling support.

Join us and be part of a global and diverse community that values integrity, empathy, and excellence.



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