Proven Customer Success Professional for Global Hospitality Leader

hace 5 días


Barcelona, Barcelona, España Shiji Group A tiempo completo

At Shiji Group, we are a major software supplier in the hospitality and retail industries, developing worldwide leading products and technologies aimed at the international market. Our team of over 5,000 talented employees across 70 subsidiaries worldwide is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and future-proof platforms, allowing them to focus on their core competencies of serving their customers and guests.

About This Role

This exciting opportunity is for a Training Implementation Specialist to support our ReviewPro Team. As the client champion, you will be responsible for helping them achieve set criteria throughout their lifecycle with ReviewPro. You will be part of a young, innovative, and successful company servicing over 60,000 properties internationally.

About You
  • You are a young-minded, vibrant, high-energy, proactive, and detail-oriented individual with experience in Customer Success, support, trainings, and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro tools.
  • You possess fluency in English, Spanish, and French or German.
  • You have an empathetic, people-oriented approach and are an excellent relationship builder.
About Your Responsibilities
  1. You will serve as the primary point of contact for our clients during the product implementation process, establishing a trusted advisor relationship with each assigned account.
  2. You will monitor the status of onboarding for your clients and help them finalize any outstanding items.
  3. You will provide training to our clients on the ReviewPro tool and key hospitality best practices in multiple languages.
  4. You will work closely with the rest of the Customer Success Team to follow up on bugs and issues, identifying upsell and cross-sell opportunities.
  5. You will drive agreed outcomes for our customers.
About What We Offer
  • We offer flexible working hours, a hybrid model of work, brand-new offices located in the center of Barcelona, an international team, and a fantastic work environment.
  • We have a comprehensive benefits package including discounts on private health insurance, ticket restaurant, transport, and compressed hours on Fridays during the summer.


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