Digital Transformation Specialist for Hospitality
hace 5 días
Company Overview
">Shiji Group is a leading technology provider in the hospitality and retail industries, developing innovative solutions to drive global growth and customer satisfaction.
">About Our Team
">We are a diverse team of over 5,000 talented professionals, spanning 70+ subsidiaries worldwide, dedicated to delivering exceptional results and creating value for our clients.
">Job Description
">We are seeking an experienced Training & Implementation Specialist to join our ReviewPro team. As a key member of our Customer Success Team, you will be responsible for ensuring seamless product implementation, providing expert training, and fostering strong relationships with our clients.
">Your Key Responsibilities
">- ">
- Collaborate closely with clients to understand their needs and provide tailored support throughout the onboarding process.">
- Deliver high-quality training sessions to help clients maximize the potential of our ReviewPro tool.">
- Develop and maintain trusted advisor relationships with assigned accounts, driving engagement and adoption of our platform.">
- Maintain accurate records of client progress and identify opportunities for upselling and cross-selling.">
- Promote a proactive approach to monitoring client health and happiness, leveraging data insights to inform strategic decisions.">
Requirements and Qualifications
">- ">
- Fluency in English, Spanish, and French (or German) is essential for effective communication with clients.">
- A proven track record in customer-facing roles, with a focus on support, training, and relationship-building.">
- Demonstrated experience in the hospitality industry or related sectors.">
- Strong analytical skills, with the ability to analyze data and develop actionable insights.">
- Excellent communication and interpersonal skills, with a passion for building long-term relationships.">
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.">
What We Offer
">- ">
- A dynamic and supportive work environment, with opportunities for professional growth and development.">
- A competitive salary and benefits package, reflecting our commitment to your well-being and success.">
- The chance to work with a leading technology provider in the hospitality industry, shaping the future of customer experiences.">
- Ongoing training and education opportunities, helping you stay ahead of the curve in your field.">
- A collaborative team culture, fostering creativity, innovation, and teamwork.">
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