Digital Transformation Specialist for Hospitality

hace 5 días


Barcelona, Barcelona, España Shiji Group A tiempo completo

Company Overview

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Shiji Group is a leading technology provider in the hospitality and retail industries, developing innovative solutions to drive global growth and customer satisfaction.

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About Our Team

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We are a diverse team of over 5,000 talented professionals, spanning 70+ subsidiaries worldwide, dedicated to delivering exceptional results and creating value for our clients.

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Job Description

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We are seeking an experienced Training & Implementation Specialist to join our ReviewPro team. As a key member of our Customer Success Team, you will be responsible for ensuring seamless product implementation, providing expert training, and fostering strong relationships with our clients.

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Your Key Responsibilities

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  • Collaborate closely with clients to understand their needs and provide tailored support throughout the onboarding process.">
  • Deliver high-quality training sessions to help clients maximize the potential of our ReviewPro tool.">
  • Develop and maintain trusted advisor relationships with assigned accounts, driving engagement and adoption of our platform.">
  • Maintain accurate records of client progress and identify opportunities for upselling and cross-selling.">
  • Promote a proactive approach to monitoring client health and happiness, leveraging data insights to inform strategic decisions.">
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Requirements and Qualifications

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  • Fluency in English, Spanish, and French (or German) is essential for effective communication with clients.">
  • A proven track record in customer-facing roles, with a focus on support, training, and relationship-building.">
  • Demonstrated experience in the hospitality industry or related sectors.">
  • Strong analytical skills, with the ability to analyze data and develop actionable insights.">
  • Excellent communication and interpersonal skills, with a passion for building long-term relationships.">
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.">
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What We Offer

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  • A dynamic and supportive work environment, with opportunities for professional growth and development.">
  • A competitive salary and benefits package, reflecting our commitment to your well-being and success.">
  • The chance to work with a leading technology provider in the hospitality industry, shaping the future of customer experiences.">
  • Ongoing training and education opportunities, helping you stay ahead of the curve in your field.">
  • A collaborative team culture, fostering creativity, innovation, and teamwork.">


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