Digital Transformation Specialist for Omnichannel Operations

hace 7 días


Barcelona, Barcelona, España Amgen Inc. (Ir) A tiempo completo

**About Amgen Inc. (Ir)**

At Amgen, we are dedicated to serving patients by developing innovative biotechnology products that improve the lives of millions worldwide. Our commitment to excellence drives us to be one of the world's leading biotech companies.

**Salary: €60,000 - €80,000 per year**

**Job Description**

We are seeking an experienced Digital Analytics & Omnichannel Specialist to contribute to our digital transformation in Iberia. As a key member of our Digital Acceleration Team, you will define, implement, and supervise the analytical layer of new digital channels, shaping Amgen's digital presence across all franchises.

**Key Responsibilities:**

  • Accelerate digital & omnichannel transformation activities aligned with infrastructure challenges (Website, Salesforce Marketing Cloud, Omnichannel dashboards, CRM, and Veeva environment).
  • Identify and continuously gather internal customer needs to understand customer behavior, improve their experience, and optimize omnichannel campaign performance.
  • Analyze and measure digital campaign efficiency, proposing optimizations to meet Omnichannel challenges.
  • Liaise with local & global technical teams (Data, CRM, DTI, SFE locally / with Global) to achieve tool optimization objectives.
  • Generate customer insights and implement value-added processes and governance to facilitate transformation.
  • In partnership with the digital acceleration project manager, provide expertise to brand teams to develop and implement data-driven omnichannel strategies based on healthcare professional and customer needs.
  • Understand complex data structures and apply analytical methods to generate insights and operational recommendations.

**Requirements:**

  • Experience in digital analytics and omnichannel transformation.
  • Strong understanding of data analysis and visualization tools.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent communication and problem-solving skills.

**Benefits:**

  • Flexible work arrangements.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.

**How to Apply:** If you are passionate about driving digital innovation and transforming customer experiences, we encourage you to apply for this exciting opportunity.



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