Digital Analytics Transformation Expert
hace 1 semana
**About Us**
At Amgen Sa, our mission to serve patients drives everything we do. As one of the world's leading biotechnology companies, we're dedicated to achieving great things through collaboration and research.
We're on a journey to deliver better products to over 10 million patients worldwide. Our Digital Acceleration Team is looking for an experienced professional to join us in this mission as a Digital Analytics & Omnichannel Specialist.
**Job Summary**
The successful candidate will accelerate digital transformation activities, working closely with infrastructure teams to optimize the analytical layer of new digital channels. They'll analyze customer behavior, improve user experience, and optimize campaign performance.
**Key Responsibilities**
• Accelerate digital transformation activities aligned with infrastructure challenges (Website, Salesforce Marketing Cloud, Omnichannel dashboards, CRM, and Veeva environment)
• Identify and gather internal customer needs to understand customer behavior, improve their experience, and optimize omnichannel campaigns
• Analyze and measure the efficiency of digital campaigns, proposing optimizations to meet Omnichannel challenges
• Liaise with local & global technical teams (Data, CRM, DTI, SFE locally / with Global) to meet tool optimization objectives
• Generate customer insights and implement value-added processes and governance to facilitate transformation
• Collaborate with brand teams to develop and implement a data-driven omnichannel strategy, based on the needs of healthcare professionals and customers
**Requirements**
To succeed in this role, you'll need strong analytical skills, excellent communication, and problem-solving abilities. Experience with data analysis, AI solutions, and customer interactions would be a significant advantage.
**What We Offer**
We provide a competitive salary, ranging from **€60000 - €80000 per annum**, depending on experience. Our benefits package includes opportunities for growth and development, flexible work arrangements, and a collaborative team environment.
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