Cybersecurity Solutions Manager
hace 3 días
About the Role
Trend Micro, a global leader in cybersecurity, seeks a highly skilled Cybersecurity Solutions Manager to join their team. As a key member of the organization, you will play a crucial role in delivering exceptional support to customers and driving business growth.
Key Responsibilities:
- Proactively provide technical support to premium customers, ensuring their IT estates are secure and optimized.
- BUILD STRONG RELATIONSHIPS with customers, understanding their needs and providing tailored solutions.
- Onboard new customers to Trend Micro's platforms, including Vision One, ensuring seamless integration and adoption.
- Serve as a customer advocate, representing their interests internally and identifying opportunities for growth.
- Provide guidance, consultancy, and technical support to customers and channel partners during onboarding and implementation projects.
- Manage and progress technical support cases, escalating where necessary, and work closely with account managers to identify expansion opportunities and risks.
- Present to various levels of customer organizations, up to C-level, and run POCs (Proof of Concepts) on Trend Micro solutions and products.
Our Ideal Candidate
We seek a candidate with drive, enthusiasm, and a strong work ethic, who is passionate about technology and committed to delivering exceptional customer experiences. Ideally, this individual should have 3+ years of experience in post-sales technical support, technical account management, or a related field, along with practical knowledge of Linux, Windows, and networking.
Compensation and Benefits
The estimated annual salary for this position is $120,000 - $150,000, depending on location and experience. Additionally, Trend Micro offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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