Cybersecurity Solutions Manager

hace 3 días


Zaragoza, Zaragoza, España Trend Micro A tiempo completo

About the Role

Trend Micro, a global leader in cybersecurity, seeks a highly skilled Cybersecurity Solutions Manager to join their team. As a key member of the organization, you will play a crucial role in delivering exceptional support to customers and driving business growth.

Key Responsibilities:

  • Proactively provide technical support to premium customers, ensuring their IT estates are secure and optimized.
  • BUILD STRONG RELATIONSHIPS with customers, understanding their needs and providing tailored solutions.
  • Onboard new customers to Trend Micro's platforms, including Vision One, ensuring seamless integration and adoption.
  • Serve as a customer advocate, representing their interests internally and identifying opportunities for growth.
  • Provide guidance, consultancy, and technical support to customers and channel partners during onboarding and implementation projects.
  • Manage and progress technical support cases, escalating where necessary, and work closely with account managers to identify expansion opportunities and risks.
  • Present to various levels of customer organizations, up to C-level, and run POCs (Proof of Concepts) on Trend Micro solutions and products.

Our Ideal Candidate

We seek a candidate with drive, enthusiasm, and a strong work ethic, who is passionate about technology and committed to delivering exceptional customer experiences. Ideally, this individual should have 3+ years of experience in post-sales technical support, technical account management, or a related field, along with practical knowledge of Linux, Windows, and networking.

Compensation and Benefits

The estimated annual salary for this position is $120,000 - $150,000, depending on location and experience. Additionally, Trend Micro offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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