Cybersecurity Support Strategist
hace 16 horas
Overview: Trend Micro is a leading cybersecurity company that helps make the world safe for exchanging digital information. With decades of security expertise and global threat research, our platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, our platform delivers advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, providing central visibility for better detection and response.
The Role: We are seeking a highly skilled Cybersecurity Support Strategist to join our team. The ideal candidate will have 3+ years of experience in post-sales technical support, technical account management, or a related field. They should possess practical knowledge of Linux, Windows, and networking. In this role, you will act as a security expert in areas of threats, security products, and customer domains. Your primary responsibility will be to ensure that our customers receive the best possible support to secure their IT estate.
Key Responsibilities: Our Cybersecurity Support Strategist will be responsible for providing proactive regular health checks, sharing threat intelligence reports, and sharing best practices with our customers. They will also build strong relationships with our customers, onboard new customers to Trend platforms, including Vision One, and represent the customers' needs internally. Additionally, they will provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during onboarding and implementation projects. They will proactively supply customers with technical updates, monthly/quarterly case reviews, threat assessments/advisories for proactive risk protection, train customers on products & threats, and notify them about enhancements/bug-fixes. When necessary, they will escalate, manage, and progress technical support cases. The Cybersecurity Support Strategist will work closely with account managers to identify expansion opportunities and risks. They will present to all levels of a customer organization, up to C-level, and run POCs on Trend Micro solutions and products. They will contribute to customer support improvement initiatives and projects.
Our Ideal Candidate: We are looking for a driven individual with enthusiasm, a strong work ethic, and a desire to learn and develop their career within cybersecurity. The ideal candidate should have excellent communication skills, both written and verbal, and be able to present complex information in a clear and concise manner. They should be proficient in MS Office and have experience with CRM systems. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
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