Technical Support Specialist for Smart Home Solutions in Lisbon

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

Your responsibilities and impact as a Technical Support Specialist will be to provide exceptional customer support by responding to inbound requests and documenting relevant case information.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and social media channels.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues.
  • Ensure excellent customer satisfaction through friendly and professional interactions.

Required Skills and Qualifications

You are a native French speaker with a good level of English. You have experience in technical troubleshooting (1 year mandatory). You are motivated and committed to your work. You have no troubles with writing in French. You are a team player and willing to work with many other nationalities. Sales/Commercial background is a plus. Previous experience in Customer Service or credit recovery experience is a plus.

What We Offer

A competitive salary of €11,670 per annum (based on a 14-month contract) + €1,440 language bonus + up to €1,200 performance bonus + meal vouchers of €7.23 per working day + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).

We also offer the opportunity to be part of a challenging and fast-paced environment. Possibility to collaborate with some of the biggest brands in the industry. A multicultural and international environment. Fully paid training, professional development, and career evolution.

About Our Company

We are an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. Our company has become a leader in the industry since its founding in 2000. Our international hub in Lisbon takes care of the customer service experiences on behalf of some of the world's most progressive brands.



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