Technical Support Specialist for Smart Home Devices

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

You are interested in technology and passionate about delivering exceptional customer experiences? We're seeking a motivated Technical Support Specialist to join our multicultural team in Lisbon, Portugal. In this role, you will provide top-notch support to customers through various channels, including phone, email, and social media.

Key Responsibilities
  • Respond to inbound requests and document relevant case information to ensure seamless customer interactions.
  • Assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
  • Adapt the brand's voice and tone for interactions on both private and public channels.
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
About You
  • You are a native Dutch speaker with a good level of English.
  • You have experience in technical troubleshooting (1 year mandatory).
  • You are motivated and committed to your work.
  • You have no trouble writing in Dutch.
  • You are a team player willing to work with many other nationalities.
What We Offer
  • CDI contract with a 3-month trial period.
  • Competitive salary: €1100 gross/month (paid 14x) + performance bonuses up to €200/month.
  • Meal vouchers of €7.23/workday.
  • Reimbursement of transportation costs.
  • Private Health Insurance and dental plan (after 6 months).
  • Opportunity to collaborate with leading brands in a multicultural environment.
  • Fully paid training and professional development opportunities.


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