Technical Support Specialist for Streaming Platform in Lisbon

hace 1 día


Barcelona, Barcelona, España Blu Selection A tiempo completo

**Company Overview:**

We are a dynamic company, Blu Selection, providing customer service solutions to the streaming industry.

**Job Description:**

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for:

• Providing exceptional customer service through phone and/or chat channels

• Offering account and application support to viewers, focusing on software functionality and troubleshooting system configurations and network settings

• Delivering accurate and timely responses to viewer inquiries

Key Requirements:

• Native French speaker with advanced English language skills

• High reliability, adaptability, fast learning capabilities, and strong problem-solving skills

• Previous experience in customer service is highly beneficial

What We Offer:

• Full-time employment with 40 hours per week

• Rotating shifts between Monday and Sunday, 8 am to 9 pm

• Competitive base salary: €890 (14 times per year) + €100 gross monthly performance bonus

• Paid and recognized training

• Meal allowance of €7.23 per workday

• Reimbursement (up to €400) of initial flight ticket after 6 months within the company + 6 months' accommodation in a shared flat provided by the company (rental fee applies)

• Opportunity to collaborate with top brands in the industry

**Estimated Salary Range:** Approximately €30,000 - €35,000 per annum, based on 40 hours per week and 52 weeks per year, taking into account the base salary and performance bonus.



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