Customer Service Liaison Specialist

hace 1 semana


Gasteiz Vitoria, Álava, España Portwest A tiempo completo

Portwest, a leading global manufacturer of safety wear, workwear and PPE, is seeking a highly skilled Customer Service Liaison Specialist to join their team in Errentería. This exciting opportunity will allow the successful candidate to provide exceptional customer support and query resolution services as part of a dynamic customer service team.

Job Summary:

As a Customer Service Liaison Specialist, you will be responsible for acting as a point of contact for Portwest customers in a designated region, providing timely customer support and query resolution services. You will also escalate significant issues as appropriate and maintain effective communication with internal and external stakeholders.

Duties & Responsibilities:

  • Assist Portwest customers in a specific region with general queries and respond to all inquiries in a timely fashion.
  • Provide proactive updates to customers on their issues and utilise various communication mechanisms to collaborate with internal and external stakeholders.
  • Update internal systems with records of customer interactions, communications, and complaints.
  • Communicate and coordinate with colleagues as necessary to ensure efficient customer service processes.

Requirements:

To be successful in this role, you will need:

  • Previous customer service experience (e.g., retail, hospitality, call centers).
  • Fluency in Portuguese, both written and spoken, is essential, while a good level of English is desirable.
  • Strong IT skills in Microsoft Word, Microsoft Excel, and email, as well as experience using other internal systems.
  • A positive and proactive attitude, with excellent communication and problem-solving skills.

Salary: The estimated salary for this role is €30,000 - €40,000 per annum, depending on experience.

About Portwest:

Portwest is a fast-growing workwear company with over 5,300 staff worldwide, operating in 11 global warehouses across various countries. We design, manufacture, and distribute high-quality workwear, safety wear, and PPE in fully owned production facilities.

Benefits:

  • A competitive salary range.
  • The opportunity to work for a global leader in the workwear industry.
  • A supportive and dynamic team environment.

Equal Opportunities Employer: Portwest is an equal opportunities employer and welcomes applications from all qualified candidates.



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