Travel and Tourism Customer Service Representative
hace 5 días
About Us
Blu Selection is a multinational organisation recognised as one of the best sales and customer service solutions provider companies in the world. Our diverse international team consists of talents from over 80 nationalities.
Job Summary
We are seeking an experienced Customer Service Agent to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving issues efficiently.
Salary
The estimated annual salary for this position is around €12,576 (based on a gross monthly salary of €1040), including free accommodation in a shared flat with all bills included. Alternatively, excluding accommodation, the gross monthly salary would be €1298.
Job Description
Your Responsibilities
- Solving issues during the booking process
- Giving instructions, taking an active role in finding the right booking
- Following up during the vacation, providing good solutions incl. refund
- Being responsible for the current and expanding the clients ' network
- Managing good and qualified lead generation
Required Skills and Qualifications
- A native level of Dutch and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
Benefits
- Type of Contract: A fixed-term contract that is renewable every year
- Working Hours: Full time (40h/week) on rotating shifts (07:00-19:00)
- Training: Have a kick-start your career with the intensive training that the company offers to their new employees
- Relocation Package for International Candidates: Reimbursement of your initial flight expenses after 3 months
- Extra Perks: Private health insurance after 6 months of contract which is extra to the standard insurance, Free Portuguese lessons, cooking classes, sports activities and social events organised by the company, Portuguese public holidays and 22 days of paid holidays
Career Growth Opportunities
Variety of career development chances in different paths
About Living in Lisbon
Lisbon is a colourful city with a rich cultural history, offering a warm climate all year round and a sunny beach life next to the Atlantic. The city boasts a large English-speaking local community and international environment, making it an ideal location for expats.
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