Customer Service Representative for Luxury Fashion Brand

hace 15 horas


Gasteiz Vitoria, Álava, España Blu Selection A tiempo completo

About the Role: We are seeking a skilled Customer Service Representative to join our team at Blu Selection, a multinational organisation providing sales and customer service solutions. As a key member of our international team, you will be responsible for delivering exceptional customer experiences through various communication channels.

About You: To succeed in this role, you should possess native-level proficiency in Dutch or Flemish and excellent command of English. Your ideal profile includes being energetic and innovative, with strong communication skills and an intercultural mindset. Passion for fashion and trends is also a must.

Your Responsibilities:
• Deliver calm and smart decisions in high-pressure situations while paying attention to detail;
• Assist customers with queries concerning their shopping cart or experience different issues during their shopping experience via phone, email, or chat rooms;

Benefits:
Including free accommodation (shared flat, all bills included): 1040€ gross/month;
Excluding accommodation: 1298€ gross/month;

What's in it for you? Type of contract: long-term fixed term contract, renewable every year;
Working hours: full time (40h/week) on rotating shifts (depending on the project);
Reimbursement of your initial flight expenses after 9 months;
Airport pick up;
Yearly two-way flight ticket back to your home country (within the EU);
Help in paperwork, opening bank account, etc. upon your arrival;
Free Portuguese lessons, cooking classes, sport activities, and social events organised by the company;
Real career opportunities in different career paths;
Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes);

Your Future Company: Located in Lisbon, we offer a comprehensive support package, including career development, language skills, and accommodation assistance. Our aim is to create a seamless integration process for you into our international team consisting of talents from over 80 nationalities worldwide.



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