Travel Experience Manager for International Clients

hace 5 días


Gasteiz Vitoria, Álava, España Blu Selection A tiempo completo

Company Overview
Lisbon, a vibrant city in Portugal, is calling out to you if you have a passion for the travel industry and enjoy making customer journeys more pleasant. Blu Selection, a company that values soft skills, is looking for a Customer Service Agent with excellent communication skills.

Job Description
This role involves solving issues during the booking process, giving instructions, and taking an active role in finding the right booking. You will be responsible for following up during the vacation, providing good solutions, including refunds. Your tasks will also include managing clients' networks, generating leads, and ensuring excellent customer support.

Salary
We offer a competitive salary of 1298€ gross/month, excluding accommodation, or 1040€ gross/month including free shared accommodation with all bills included. During your two-week training period, you will receive nearly full pay.

Required Skills and Qualifications
To succeed in this role, you should have a native level of Dutch and at least a B2 level of English. You should also possess knowledge of the value and impact that good customer experience can create. As a skilled listener and communicator, you will be able to work well in a team and be committed to your work. If you are excited about intercultural communication and living in Lisbon, this could be the perfect opportunity for you. Additionally, having a valid Portuguese work permit is required.

Benefits
We offer a fixed-term contract renewable every year, with full-time working hours (40h/week) on rotating shifts. Our comprehensive training program will help you kick-start your career. We also provide private health insurance after six months of contract, as well as free Portuguese lessons, cooking classes, sports activities, and social events organized by the company. On top of that, you will get 22 days of paid holidays and Portuguese public holidays.

Location
The position is based in Lisbon, Portugal. To make the most of this opportunity, we encourage relocation to Lisbon and offer a relocation package for international candidates, including reimbursement of initial flight expenses after three months and help with paperwork upon arrival.



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