Customer Service Expert

hace 2 semanas


Madrid, Madrid, España Jordan martorell s.l. A tiempo completo

Experience the Power of a Game-Changing Career

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We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

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As a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future.

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Career growth and personal development opportunities are available for those who thrive in a dynamic work environment.

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  1. Take incoming customer contacts via telephone, email, chat, or other automated alerts and solve users' demands.
  2. Log call details onto call management systems and provide response and resolution within SLA.
  3. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  4. Escalate potential service issues initially with Mentor.
  5. Follow all the processes and procedures of the project.
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At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

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This role offers a salary of €22,000 per year, plus up to €2,400 in bonuses, and is perfect for individuals who are bilingual or fluent in German and have an advanced level of English.

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The ideal candidate should possess exceptional communication skills, IT literacy, and the ability to work in a fast-paced environment.

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In this role, you'll experience the best version of yourself while working with a range of internal and external software packages we use for our communications.

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We offer career development programs and specialized courses, as well as a bring-a-friend (referral) bonus opportunity.

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About Jordan Martorell s.l.

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We're an equal opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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Our mission is to create customer experiences that go beyond WOW by delivering outcomes unimagined.



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