Customer Service Expert
hace 2 semanas
Experience the Power of a Game-Changing Career
">We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
">As a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future.
">Career growth and personal development opportunities are available for those who thrive in a dynamic work environment.
">- Take incoming customer contacts via telephone, email, chat, or other automated alerts and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- Follow all the processes and procedures of the project.
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
">This role offers a salary of €22,000 per year, plus up to €2,400 in bonuses, and is perfect for individuals who are bilingual or fluent in German and have an advanced level of English.
">The ideal candidate should possess exceptional communication skills, IT literacy, and the ability to work in a fast-paced environment.
">In this role, you'll experience the best version of yourself while working with a range of internal and external software packages we use for our communications.
">We offer career development programs and specialized courses, as well as a bring-a-friend (referral) bonus opportunity.
">About Jordan Martorell s.l.
">We're an equal opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
">Our mission is to create customer experiences that go beyond WOW by delivering outcomes unimagined.
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