Front of House Manager

hace 2 semanas


Madrid, Madrid, España Nido Living A tiempo completo
Purpose of the Role:

The Front of House Manager is responsible for overseeing the day-to-day operations of the reception team at Nido Living.

This role requires strong leadership skills to coordinate the work between departments, contractors, suppliers, agencies, and other stakeholders working within the building.


Key Responsibilities:

Operations:

  • Promote a guest-first culture and ensure their expectations are met.
  • Manage the office and reception, ensuring a high level of customer service.
  • Provide a personalized service by keeping updated on local events, festivals, and new attractions to provide guests with current and relevant information.

Marketing and Sales:

  • Assist with the marketing of the hotel, working with the central Marketing team to ensure the relevant strategy goals are delivered at residence level.
  • Manage the sales process at the hotel, including responding to enquiries by phone, email, and webchat; conducting tours & hotel viewings; monitoring room availability; contacting prospective new clients and maximizing conversion rates to ensure the agreed occupancy level is met at all times.

Maintenance and Support:

  • Manage and communicate room cleans and reactive maintenance works.
  • Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
  • Provide out-of-hours support to the hotel as required, to ensure that issues are escalated according to procedure.

Requirements:

Excellent written and verbal communication skills

Ability to speak and write fluently in English

Leadership skills

Ability to plan and prioritize

Strong attention to detail

Positive and enthusiastic attitude

Passionate about creating a customer-focused environment for residents

Professional and friendly demeanor

Flexible and adaptable

Proactive nature and ability to work on own initiative

Ability to work in a fast-paced environment

Excellent customer relationship skills



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