Front Office Manager
hace 4 semanas
We are seeking a highly skilled and experienced Front Office Manager to join our team at Pestana Plaza Mayor - Madrid. As a key member of our hospitality team, you will be responsible for managing and training Front Office staff, ensuring a professional and friendly service to all guests.
The ideal candidate will have a proven track record in a similar role, excellent leadership and communication skills, and the ability to multitask and prioritize effectively under pressure.
If you have a passion for hospitality and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Manage and train Front Office staff to deliver exceptional guest service.
- Coordinate the activities of the front desk, reservations, guest services, and telephone operations.
- Ensure the front desk delivers a professional and friendly service to all guests.
- Handle guest inquiries and complaints with tact and efficiency.
- Arrange staff scheduling to ensure optimal coverage.
- Act as a liaison between the General Manager and the Front Office team.
- Prepare monthly reports and manage the budget for the Front Office department.
Requirements:
- Experiencia demostrable en un puesto similar.
- Alta capacidad de resolución de problemas.
- Sólidas habilidades de liderazgo y colaboración en equipo.
- Excelente comunicación en inglés y español; se valoran otros idiomas.
- Conocimiento avanzado del sistema OPERA.
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