Front Office Manager

hace 4 semanas


Madrid, Madrid, España Pestana Plaza Mayor - Madrid A tiempo completo
Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Pestana Plaza Mayor - Madrid. As a key member of our hospitality team, you will be responsible for managing and training Front Office staff, ensuring a professional and friendly service to all guests.

The ideal candidate will have a proven track record in a similar role, excellent leadership and communication skills, and the ability to multitask and prioritize effectively under pressure.

If you have a passion for hospitality and are looking for a challenging and rewarding role, we encourage you to apply.


Key Responsibilities:
  • Manage and train Front Office staff to deliver exceptional guest service.
  • Coordinate the activities of the front desk, reservations, guest services, and telephone operations.
  • Ensure the front desk delivers a professional and friendly service to all guests.
  • Handle guest inquiries and complaints with tact and efficiency.
  • Arrange staff scheduling to ensure optimal coverage.
  • Act as a liaison between the General Manager and the Front Office team.
  • Prepare monthly reports and manage the budget for the Front Office department.

Requirements:
  • Experiencia demostrable en un puesto similar.
  • Alta capacidad de resolución de problemas.
  • Sólidas habilidades de liderazgo y colaboración en equipo.
  • Excelente comunicación en inglés y español; se valoran otros idiomas.
  • Conocimiento avanzado del sistema OPERA.

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