Front Office Manager

hace 7 días


Madrid, Madrid, España Robinson Club A tiempo completo

Front Office Manager Job Description

As a Front Office Manager at Robinson Club, you will be responsible for ensuring a seamless guest experience from arrival to departure. You will lead the reception team and be the first point of contact for our guests, providing exceptional service and support.

Key Responsibilities:

  • Coordinate the front office team to ensure smooth operations
  • Manage guest arrivals and departures, including check-in and check-out procedures
  • Provide exceptional customer service and resolve any guest complaints or issues
  • Collaborate with other departments, such as F&B and entertainment, to ensure a cohesive guest experience
  • Monitor and maintain the front office area, including the reception desk and surrounding areas

Requirements:

  • Experience in the hospitality industry, preferably in a front office or reception role
  • Knowledge of protel or similar hotel management systems
  • Fluency in the local language

What We Offer:

As a Front Office Manager at Robinson Club, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are the same. You will be part of a team that is passionate about delivering exceptional guest experiences and will have the chance to develop your skills and knowledge in a supportive and collaborative environment.

Apply Now:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].


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