Front Office Manager
hace 2 días
Pestana Hotel Group is a leading hospitality company with a strong global presence. We are currently seeking a highly skilled Front Office Manager to join our team at Pestana Plaza Mayor Madrid - Collection Hotels.
About the RoleAs a Front Office Manager, you will be responsible for leading the Front Office team and ensuring that our guests receive exceptional service. Your key responsibilities will include:
- Managing and training Front Office staff to deliver a professional and friendly service to all guests
- Coordinating the activities of the front desk, reservations, guest services, and telephone operations
- Handling guest inquiries and complaints with tact and efficiency
- Arranging staff scheduling to ensure optimal coverage
- Acting as a liaison between the General Manager and the Front Office team
- Preparing monthly reports and managing the budget for the Front Office department
To be successful in this role, you will need:
- Demonstrable experience in a similar role
- High problem-solving skills
- Solid leadership and teamwork skills
- Excellent communication skills in English and Spanish; other languages are a plus
- Advanced knowledge of the OPERA system
As a member of our team, you will enjoy a range of benefits, including:
- Private health insurance covered by the company after the probation period
- Ticket Restaurant
- Special employee rates and discounts at Pestana Hotels worldwide
- 25% discount in our restaurants and bars
- Birthday Celebration - we celebrate your special day with you, if you wish to
We are committed to providing our employees with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.
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