Front of House Operations Manager

hace 6 días


Madrid, Madrid, España Nido Living A tiempo completo
Job Title: Front of House Operations Manager

Job Summary:

Nido Living is seeking a highly skilled and experienced Front of House Operations Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the reception team, ensuring that our guests receive exceptional customer service and that our high brand standards are maintained.

Key Responsibilities:

- Promote a guest-first culture and ensure their expectations are met
- Manage the office and reception, ensuring that the customer service level remains high
- Provide a personalized service by keeping updated on local events and attractions
- Assist with the marketing of the hotel, working with the central Marketing team to ensure strategy goals are delivered
- Manage the sales process, including responding to enquiries and conducting tours
- Manage and communicate room cleans and reactive maintenance works
- Assist with supervision of on-site maintenance operations and housekeeping
- Implement and ensure that Nido Standard Operating Procedures are adhered to

Requirements:

- Excellent written and verbal communication skills
- Ability to speak and write fluently in English
- Leadership skills
- Ability to plan and prioritize
- Strong attention to detail
- Positive and enthusiastic attitude
- Passionate about creating a customer-focused environment
- Professional and friendly demeanor
- Flexible and adaptable
- Proactive nature and ability to work on own initiative
- Excellent customer relationship skills
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