Assistant Front Desk Agent

hace 2 semanas


Madrid, Madrid, España Four Seasons A tiempo completo
{"title":"About the Role","text":"

At Four Seasons Hotel Madrid, we are seeking a highly skilled and experienced Assistant Front Desk Agent to join our team. This is a central position within the Front Office, where you will play a crucial role in ensuring our guests have a smooth arrival and departure experience.

The Assistant Front Desk Agent is responsible for assisting in checking in guests in an efficient and friendly manner, using guest name whenever possible. They will also ensure that guests are assigned the type of room requested, credit or method of payment is established, the correct rate is charged, and the correct keys are issued to the guest.

Additionally, the Assistant Front Desk Agent will be responsible for arranging for luggage to be delivered to the guest room, assisting in escorting guests to their rooms, and explaining all the facilities. They will also be responsible for checking guests out of the hotel and handling all guest interactions with the highest level of hospitality and professionalism.

The ideal candidate will have excellent personal presentation and interpersonal skills, as well as good problem-solving ability and proficiency in Hotel property management systems. They will also have one year of experience in a Front of the house position in a similar hotel, and knowledge of Opera is preferred.

Fluency in reading, writing, and spoken English and Spanish is required, and the candidate must have the legal right to work in Spain. If you are a talented and motivated individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

","experience":"1+ years of experience in a Front of the house position in a similar hotel","requirements":"Excellent personal presentation and interpersonal skills, good problem-solving ability, proficiency in Hotel property management systems, fluency in English and Spanish","benefits":"Opportunity to build a life-long career with global potential, real sense of pride in work well done","company":"Four Seasons Hotels and Resorts"}
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