Front Desk Representative

hace 3 semanas


Madrid, Madrid, España Marriott International A tiempo completo
Job Summary

As a Front Desk Agent at Marriott International, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay. Your responsibilities will include processing guest check-ins, handling payments, and resolving any issues that may arise. You will also be responsible for coordinating with the Floors Department to ensure rooms are in perfect condition upon guest check-in. If you have excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this role.

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payments made such as lodging charges and payments made by cash, check, debit or credit card.
• Assist staff to expedite problematic payments and follow up with the guest to ensure they are satisfied with the resolution of their problems.
• Anticipate situations where room availability is sold out and obtain satisfactory alternate accommodations in the event the hotel is unable to accommodate guests with reservations.
• Process all guest departures, including questioned charges or charges arising from leaving the room after hours.
• Answer, log and process all guest calls, messages, requests, questions or concerns.
• Coordinate with the Floors Department to follow up to ensure rooms are in perfect condition upon guest check-in.
• Prepare daily reports (number of arrivals and departures), identify special requests and review reports for accuracy.
• Cash personal checks and traveler's checks for guests.
• Review employee shift register and daily ledgers and document pertinent information in logs.
• Compute cash register at start and end of shift.

About Marriott International

Marriott International is a global hospitality company with over 500 properties worldwide. We are committed to delivering exceptional service and creating memorable experiences for our guests. As a Front Desk Agent, you will be part of a dynamic team that is passionate about delivering outstanding customer service and ensuring a smooth stay for our guests.
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