Front Desk Ambassador
hace 4 semanas
Company Overview
Welcome to Accorhotel, a global leader in the hospitality industry. We are currently looking for a talented Front Desk Ambassador to join our team at Novotel Madrid Campo de las Naciones.
Job Description
As a Front Desk Ambassador, you will be the first point of contact for our guests, providing a warm and personalized welcome. Your primary responsibility will be to ensure the well-being of our guests and provide exceptional service throughout their stay.
Your key responsibilities will include:
- Ensuring a smooth check-in and check-out process
- Managing online and phone reservations
- Welcome guests upon arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to client complaints
- Liaise with housekeeping staff to ensure all rooms are clean and tidy
- Confirm group reservations and arrange personalized services for VIP customers
- Maintain updated records of bookings and payments
Required Skills and Qualifications
We are looking for an individual who is passionate about delivering exceptional customer service and has a strong team spirit. The ideal candidate will have fluency in English and Spanish, with any other languages being a plus. A desire to grow in this sector and a passion for meeting customers' needs will also be essential.
Benefits
As a Front Desk Ambassador with Accorhotel, you can expect:
- A competitive salary of around €25,000 - €30,000 per year, depending on experience
- A comprehensive training program to enhance your skills and knowledge
- Development and career opportunities within a global company
- Benefits according to the role
- An Accor discounts card
Additional Information
Accorhotel is an international company present in 110 countries. By joining us as a Front Desk Ambassador, you will become part of a dynamic team that is dedicated to delivering exceptional experiences for our guests.
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