Front Desk Ambassador

hace 4 semanas


Madrid, Madrid, España Accorhotel A tiempo completo

Company Overview

Welcome to Accorhotel, a global leader in the hospitality industry. We are currently looking for a talented Front Desk Ambassador to join our team at Novotel Madrid Campo de las Naciones.

Job Description

As a Front Desk Ambassador, you will be the first point of contact for our guests, providing a warm and personalized welcome. Your primary responsibility will be to ensure the well-being of our guests and provide exceptional service throughout their stay.

Your key responsibilities will include:

  • Ensuring a smooth check-in and check-out process
  • Managing online and phone reservations
  • Welcome guests upon arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to client complaints
  • Liaise with housekeeping staff to ensure all rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Maintain updated records of bookings and payments

Required Skills and Qualifications

We are looking for an individual who is passionate about delivering exceptional customer service and has a strong team spirit. The ideal candidate will have fluency in English and Spanish, with any other languages being a plus. A desire to grow in this sector and a passion for meeting customers' needs will also be essential.

Benefits

As a Front Desk Ambassador with Accorhotel, you can expect:

  • A competitive salary of around €25,000 - €30,000 per year, depending on experience
  • A comprehensive training program to enhance your skills and knowledge
  • Development and career opportunities within a global company
  • Benefits according to the role
  • An Accor discounts card

Additional Information

Accorhotel is an international company present in 110 countries. By joining us as a Front Desk Ambassador, you will become part of a dynamic team that is dedicated to delivering exceptional experiences for our guests.


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