Front Desk Receptionist
hace 2 semanas
We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Four Seasons Hotel Madrid. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for our guests.
Main Responsibilities:
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient experience.
- Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Manage front desk operations, including answering phone calls, responding to emails, and maintaining accurate records.
- Collaborate with other departments to ensure seamless communication and service delivery.
Requirements:
- 1 year of experience in a Front of the House position in a similar hotel.
- Excellent communication and interpersonal skills.
- Proficiency in Hotel property management systems.
- Fluency in reading, writing, and spoken English and Spanish.
About Four Seasons:
Four Seasons Hotels and Resorts is a world-renowned hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering the highest standards of service, quality, and luxury, while fostering a culture of excellence and teamwork.
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