Front Desk Receptionist

hace 2 semanas


Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo
Front Desk Receptionist Job Summary

We are seeking a highly skilled and experienced Front Desk Receptionist to join our team at Four Seasons Hotel Madrid. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless arrival and departure experience for our guests.

Main Responsibilities:

  • Assist guests with check-in and check-out procedures, ensuring a smooth and efficient experience.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Manage front desk operations, including answering phone calls, responding to emails, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • 1 year of experience in a Front of the House position in a similar hotel.
  • Excellent communication and interpersonal skills.
  • Proficiency in Hotel property management systems.
  • Fluency in reading, writing, and spoken English and Spanish.

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering the highest standards of service, quality, and luxury, while fostering a culture of excellence and teamwork.



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