Administrador de Front Desk en Grupohostal

hace 7 días


Madrid, Madrid, España Grupohostal A tiempo completo

Descripción del empleo

En Grupohostal, un grupo de hoteles ubicado en la zona de Torrejón de Ardoz, estamos buscando a un profesional calificado para desempeñar el cargo de administrador de front desk. Este puesto es fundamental para brindar una excelente atención al cliente y garantizar una experiencia positiva durante su estancia en nuestro hotel.

Funciones clave

  • Recibir a los clientes en su llegada, proporcionándoles asistencia e información necesaria.
  • Desarrollar funciones administrativas y comerciales acordes al puesto.
  • Realizar el registro de clientes, asignándoles habitación y bloqueando las reservadas.
  • Conocer e informar del estado, tipo y situación de las habitaciones.
  • Proporcionar al cliente toda la información y servicios que demande.
  • Informar de cambios de última hora, como cambio de habitación o extensiones de estancia.
  • Realizar la facturación del cliente.
  • Atender quejas y reclamaciones de los clientes.
  • Gestión y auditorías de trabajo realizado.

Requisitos y cualificaciones

Se requiere experiencia previa en hoteles de al menos 6 meses. Se valorará formación en turismo e idiomas (castellano e inglés). Es necesario tener habilidades en informática a nivel de usuario.

Sueldo estimado

El salario aproximado para este cargo es de €25.000 anuales, dependiendo de la ubicación y la experiencia del candidato.



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