Front Desk Ambassador

hace 4 días


Madrid, Madrid, España Four Seasons A tiempo completo

About Four Seasons: We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other with respect. Our team members around the world create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we aim to create lasting impressions that will stay with you for a lifetime.

Our hotel is a historic landmark with modern energy, bringing a new level of luxury and service to locals and guests alike. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, we offer an unparalleled experience.

We are looking for an Assistant Front Desk Agent to join our team. The ideal candidate will have excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in Hotel property management systems. Applicants should have one year of experience in a front-of-house position in a similar hotel.

Responsibilities:

  • Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible
  • Ensures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged, and issues correct keys to the guest
  • Arranges for luggage to be delivered to guest room
  • Assists in escorting Guests to the rooms and explains all the facilities
  • Checks guest out of the hotel

The salary for this role is estimated to be €25,000-€35,000 per annum, depending on experience. This figure includes a base salary, plus additional benefits such as comprehensive training, career development opportunities, and access to employee discounts and perks.


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