Front Desk Support Specialist

hace 3 días


Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

We are seeking a highly skilled Front Desk Support Specialist to join our team at Four Seasons Hotel Madrid. This role plays a pivotal part in ensuring our guests have a seamless arrival and departure experience.

Main Responsibilities:
  • Deliver exceptional guest service by assisting with efficient check-ins, utilizing guest names whenever possible, and issuing correct keys.
  • Evaluate and meet guests' room preferences, payment methods, and rates.
  • Arrange for luggage delivery to guest rooms and escort guests to their rooms, explaining hotel facilities.
  • Provide high-level hospitality and professionalism during check-out interactions.
About Our Organisation:

Four Seasons Hotels Ltd is a dynamic and people-driven organisation that values excellence, teamwork, and mutual respect. We foster an environment where individuals strive to become better, push themselves to new heights, and treat each other with dignity.

Requirements:
  • Demonstrate excellent personal presentation and interpersonal skills.
  • Show proficiency in Hotel property management systems and problem-solving ability.
  • Prior experience in a Front of House position in a similar hotel (at least one year).
  • Familiarity with Opera is preferred.
  • Fluency in reading, writing, and spoken English and Spanish is required.
  • The legal right to work in Spain and fluency in both English and Spanish are also necessary.

Estimated Annual Salary: 42,500 EUR



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