Front Desk Associate

hace 4 días


Madrid, Madrid, España Cataloxy A tiempo completo

Company Overview
Cataloxy is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team of professionals is dedicated to making every stay memorable and enjoyable.

Salary
The estimated annual salary for this position is around $35,000-$45,000, depending on experience and qualifications.

Job Description
We are seeking a highly motivated Front Desk Associate to join our team at Ibis Styles Madrid Airport Valdebebas. As a key member of our staff, you will be responsible for ensuring a warm and professional welcome to guests upon their arrival and check-in process. Your tasks will include:

  • Welcoming Guests: Providing a personalized greeting to guests and ensuring a smooth check-in process.
  • Managing Reservations: Handling reservations through various channels and verifying all booking details.
  • Room Assignment & Check-out: Assigning rooms based on guest preferences and needs, and assisting with efficient check-out processes.
  • Guest Liaison: Serving as the main point of contact for guests during their stay, addressing any requests or concerns, and ensuring guest satisfaction.
  • Coordination with Other Departments: Liaising with housekeeping and other hotel departments to ensure rooms are ready and services are provided according to guest needs.
  • Upselling: Promoting hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.
  • Handling Complaints: Addressing guest complaints professionally, ensuring that all issues are resolved quickly and efficiently.
  • Night Shift Duties (for Night Receptionists): During night shifts, you'll be responsible for securing the hotel, handling the night audit, cash management, and preparing the hotel for the next day.
  • Ensuring Safety and Security: As a receptionist, you will be involved in monitoring the security and safety of the hotel during your shift.

Benefits
Cataloxy offers a competitive benefits package, including health insurance, retirement plan, and paid time off.

Others
This role requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you're passionate about delivering exceptional guest experiences and have a knack for customer service, we encourage you to apply.



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