Help Desk Associate for International Clients
hace 4 días
We're seeking a skilled Help Desk Associate to join our team at Ebts Pro Assist. As a Help Desk Associate, you will be responsible for providing top-notch customer service to our international clients.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will be the primary point of contact for customers, responding to inquiries, resolving issues, and providing technical support.
In this role, you will also be responsible for collecting additional information, verifying data accuracy and completeness, and keeping customers updated on the status of their requests. Your attention to detail and ability to multitask will ensure that all customer interactions are handled efficiently and effectively.
We're offering a competitive salary of $35,000 per year, based on your experience and qualifications. This is a full-time position with 33 hours per week, Monday to Wednesday from 20:00 to 08:00 (negotiable). If you're looking for a challenging and rewarding opportunity to provide exceptional customer service, please consider joining our team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels
- Resolve customer issues promptly and professionally
- Collect additional information as needed
- Verify data accuracy and completeness
- Keep customers updated on the status of their requests
- Provide technical support as needed
Requirements:
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Attention to detail and ability to multitask
- Proficiency in English language
- Previous experience in customer service or help desk environment preferred
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