Help Desk Specialist
hace 6 días
About The Opportunity
We are seeking a highly skilled Help Desk Specialist - IT Support Professional to join our team at Kudzu Interactive, Inc. in Madrid.
Job Summary:
The Help Desk Specialist will provide technical support for Self Service kiosk, mobile application, and online products for US and International customers. This role requires strong troubleshooting skills, ability to diagnose root causes of problems, and expeditiously identify and provide resolution. The ideal candidate will be comfortable providing customers with technical support via phone, email, written and remote computer communications spanning product installation, operation, and maintenance.
Key Responsibilities:
* Provide technical support for Self Service kiosk, mobile application, and online products
* Troubleshoot internal, external customer, and third-party entity issues
* Diagnose root causes of problems and expeditiously identify and provide resolution
* Appropriately research and escalate to Tier III if necessary
* Document all product-related incidents accurately and completely using Salesforce CRM
* Review escalated incident reports, identifying recurring problems and proactively keep customers updated on issue status, including resolution
* Communicate and collaborate cross-functionally with Tillster's Product, Software Engineering, Quality Assurance, Project Management, and other internal teams to expedite resolution to customer-reported product issues
* Participate in product training and knowledge sharing among technical support team members, and others
* Be part of building and updating a Knowledge Base
Requirements:
* 2-3+ years' experience providing technical support
* Strong technical, technological, and analytical skills required
* Thorough Knowledge on Microsoft Windows Platform (devices and drivers), Microsoft Office and Network communication
* Experience troubleshooting Windows OS, Apple iOS and Android apps, Android and Apple Apps common user navigation issues
* Advanced troubleshooting and resolution skills required in: Internet technologies; TCP/IP networking and wireless solutions; database (SQL); Log Review
* Highly self-disciplined, self-motivated, organized. Ability to work independently with a minimum amount of supervision in a fast-paced environment, while effectively managing multiple tasks
* Proficiency in English & Spanish required
* A+/Network+ Certifications a plus
Benefits:
* Competitive salary: €35,000 per year
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Salary:
The estimated annual salary for this position is €35,000, based on the location and industry standards.
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