Help Desk Specialist

hace 6 días


Madrid, Madrid, España Kudzu Interactive, Inc. A tiempo completo

About The Opportunity
We are seeking a highly skilled Help Desk Specialist - IT Support Professional to join our team at Kudzu Interactive, Inc. in Madrid.

Job Summary:
The Help Desk Specialist will provide technical support for Self Service kiosk, mobile application, and online products for US and International customers. This role requires strong troubleshooting skills, ability to diagnose root causes of problems, and expeditiously identify and provide resolution. The ideal candidate will be comfortable providing customers with technical support via phone, email, written and remote computer communications spanning product installation, operation, and maintenance.

Key Responsibilities:
* Provide technical support for Self Service kiosk, mobile application, and online products
* Troubleshoot internal, external customer, and third-party entity issues
* Diagnose root causes of problems and expeditiously identify and provide resolution
* Appropriately research and escalate to Tier III if necessary
* Document all product-related incidents accurately and completely using Salesforce CRM
* Review escalated incident reports, identifying recurring problems and proactively keep customers updated on issue status, including resolution
* Communicate and collaborate cross-functionally with Tillster's Product, Software Engineering, Quality Assurance, Project Management, and other internal teams to expedite resolution to customer-reported product issues
* Participate in product training and knowledge sharing among technical support team members, and others
* Be part of building and updating a Knowledge Base

Requirements:
* 2-3+ years' experience providing technical support
* Strong technical, technological, and analytical skills required
* Thorough Knowledge on Microsoft Windows Platform (devices and drivers), Microsoft Office and Network communication
* Experience troubleshooting Windows OS, Apple iOS and Android apps, Android and Apple Apps common user navigation issues
* Advanced troubleshooting and resolution skills required in: Internet technologies; TCP/IP networking and wireless solutions; database (SQL); Log Review
* Highly self-disciplined, self-motivated, organized. Ability to work independently with a minimum amount of supervision in a fast-paced environment, while effectively managing multiple tasks
* Proficiency in English & Spanish required
* A+/Network+ Certifications a plus

Benefits:
* Competitive salary: €35,000 per year
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

Salary:
The estimated annual salary for this position is €35,000, based on the location and industry standards.


  • Help Desk Specialist

    hace 4 semanas


    Madrid, Madrid, España Kuehne+Nagel A tiempo completo

    Tu funciónEn Kuehne+Nagel estás buscando un profesional con experiencia en soporte informático y gestión de incidencias para desempeñar las tareas de IT Help Desk Support en nuestras oficinas de Madrid. Garantizarás la correcta ejecución de las actividades logísticas, en cumplimiento de los acuerdos definidos con nuestros clientes.Tus...


  • Madrid, Madrid, España The Customization Group A tiempo completo

    Job Summary:We are seeking a skilled Help Desk Support Specialist to join our team. As a key member of our customer support department, you will play a vital role in ensuring timely and high-quality assistance to our customers.About The Customization Group:The Customization Group is a global leader in mass customization with facilities in the USA, Poland,...

  • Help Desk Specialist

    hace 4 días


    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    We are seeking an ambitious, tech-savvy Help Desk Specialist to join our international team in Greece. As a Customer Support Representative, you will be responsible for providing expert assistance to users on their journey to quitting smoking and switching to alternative tobacco products.Key ResponsibilitiesAssist customers with technical and order-related...


  • Madrid, Madrid, España Accor Hotels A tiempo completo

    **Company Overview:**Ibis Styles Madrid Airport Valdebebas is a brand-new hotel set to open in 2025, offering a vibrant experience for guests and a dynamic working environment for our team. We are looking for Front Desk Hospitality Specialists to join us as part of the opening team.**Salary:** An estimated salary for this role is €25,000 - €35,000 per...


  • Madrid, Madrid, España Kuehne+Nagel A tiempo completo

    Función: Desempeñar las tareas de IT Help Desk Support en las oficinas de Kuehne + Nagel en Madrid.Responsabilidades:Soporte informático a los usuarios y primer nivel de gestión de incidencias.Instalación y puesta en marcha de equipos informáticos.Gestión y mantenimiento de hardware, software y sistemas operativos y de impresión.Implantación de la...


  • Madrid, Madrid, España Work International A tiempo completo

    At Work International, we're seeking a skilled Polish IT Help Desk Technician to join our team in Budapest. As a key member of our team, you'll be responsible for delivering exceptional service to our valued customers, working closely with our warm and professional team to make a meaningful impact in the lives of those you assist.Experience Hybrid Freedom:...


  • Madrid, Madrid, España Medtronic A tiempo completo

    Transforming Lives Through Pricing SolutionsA Day in the Life of a Global PricerWe are seeking a highly skilled and experienced individual to join our Global Offer Development and Pricing systems Team. As part of this team, you will play a vital role in providing expert guidance to our end-users in navigating our pricing systems landscape.Key...


  • Madrid, Madrid, España Medtronic A tiempo completo

    About the RoleCareers that Change LivesAs part of the Global Offer Development and Pricing Systems Team, you will play a crucial role in supporting our customers and patients, and contributing to the Medtronic mission to alleviate pain, restore health and extend life.The P&C; Systems Support team is a functional support team for our global pricing &...


  • Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Key ResponsibilitiesAdministering users and their corporate IT equipment and associated software Providing support in-person and remotely Troubleshooting and resolving user issues Implementing user change requests Handling support tickets, logged by users, in a timely manner Identifying and tracking end user hardware and software needs Recommending IT...


  • Madrid, Madrid, España Recruit4Work SL A tiempo completo

    We are pleased to announce a compelling opportunity for a Help Desk Agent position at one of the industry's forefront technology companies located in Greece.Company OverviewThe company is a leader in providing cutting-edge technologies and support systems, offering an excellent benefits package and a multilingual work environment.Salary$40,000 - $60,000 per...


  • Madrid, Madrid, España Ipc Systems A tiempo completo

    Job Summary:We are seeking a highly skilled Service Desk Support Specialist to join our Global Service Operations team at IPC Systems. As a Service Desk Support Specialist, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide...


  • Madrid, Madrid, España Ciee A tiempo completo

    Job SummaryThe Front Desk Coordinator is a key member of the CIEE team, responsible for providing exceptional support to participants and visitors at the CIEE Center. This role requires a warm and welcoming demeanor, as well as strong organizational skills to manage the day-to-day operations of the front desk.Key ResponsibilitiesWelcome CIEE participants and...


  • Madrid, Madrid, España GMV A tiempo completo

    Technical Support Specialist OpportunityWe are expanding our teams in our IT Service Organisation and are looking for a Technical Support Specialist to provide support to our customers through a technical help desk. The ideal candidate will have knowledge in Linux and Windows administration, HW selection, installation and configuration, and design of HW...


  • Madrid, Madrid, España Havas Group Asia Pacific A tiempo completo

    Job SummaryThe Global Data Operations Specialist, Junior contributes to running the Havas data management platforms. S/He ensures the data operations delivery and excellent customer service. This role reports to the Data Development Manager.Main ResponsibilitiesData Operations Management Ensure the data platforms and processes are running well, both in data...


  • Madrid, Madrid, España Marriott International A tiempo completo

    Job OverviewMarriott International is seeking a skilled Front Desk Agent to join our team at our hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable stay.Key Responsibilities:Process all guest check-ins and check-outs in a timely and efficient manner.Manage guest...


  • Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurer that is going through an exciting period of expansion. Our International division is working towards a multi-year effort to implement a consistent digital strategy for international markets.About the RoleWe are seeking an experienced IT Service Analyst to join our Technology, Engineering & Operations group in our...

  • Help Desk Professional

    hace 5 días


    Madrid, Madrid, España Aveva Denmark A tiempo completo

    Average Salary: €45,000 - €55,000 per annum.**Company Overview:**Aveva is a global leader in industrial software. Our cutting-edge solutions empower thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and sustainably. We strive to create transformative technology...


  • Madrid, Madrid, España Ntt Data A tiempo completo

    Role OverviewAs a Technical Support Specialist at NTT DATA, you will play a vital role in supporting the smooth operation of our service desk function. Your key responsibilities will include coordinating service requests, assisting the client service desk team, and maintaining documentation and records to ensure efficient incident resolution and service...

  • Front Desk Ambassador

    hace 1 semana


    Madrid, Madrid, España Marriott Vacations Worldwide A tiempo completo

    Job Summary: We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Marriott Vacations Worldwide. The successful candidate will be responsible for providing exceptional customer service, handling guest check-in and checkout efficiently, and ensuring a seamless experience for our owners and guests. Key Responsibilities: ...


  • Madrid, Madrid, España Havas Group Asia Pacific A tiempo completo

    Job Title:Data Operations Specialist, JuniorJob Summary:The Global Data Operations Specialist, Junior contributes to running the Havas data management platforms. This role reports to the Data Development Manager.Main Responsibilities:• Ensure the data platforms and processes are running well, both in data collection and integration.• Monitor and manage...