Front Desk Associate
hace 3 semanas
Job Summary
As a Front Desk Associate at Marriott Vacations Worldwide, you will be responsible for handling guest check-in and checkout efficiently and in a professional manner. You will be the first point of contact for guests, providing them with exceptional service and ensuring their stay is memorable.
Key Responsibilities
- Handle guest check-in and checkout, following company procedures and maintaining a high level of professionalism.
- Communicate effectively with guests, staff, and other departments to ensure seamless service delivery.
- Maintain a thorough knowledge of resort property, services, and operations to provide guests with accurate information.
- Ensure the Front Desk and office are clean and well-maintained, adhering to high standards of personal hygiene and uniform.
- Understand and adhere to company policies, procedures, and resort fire and safety protocols.
- Handle guest complaints in a professional and hospitable manner, escalating issues to management as necessary.
- Perform daily credit checks and ensure accurate cashier closing, following accounting guidelines and procedures.
- Provide exceptional customer service, responding to guest requests and resolving issues in a timely and professional manner.
Requirements
- Hotel/Tourism degree or equivalent experience.
- Fluent in English, Spanish, and German; additional European languages a plus.
- Excellent hospitality skills, with a focus on customer service and satisfaction.
- Basic accounting skills and knowledge of Opera/Guestware/Concierge Assistant/Marsha software.
- Ability to work in a fast-paced environment, with flexibility in working hours.
Working Conditions
- Maintain a neat and professional appearance at all times.
- Perform frequent bending, kneeling, and lifting, up to 15kg.
- Good visual observation and stress resistance.
- Long standing hours and ability to work in a team environment.
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