Front Desk Associate

hace 4 semanas


Madrid, Madrid, España Accorhotel A tiempo completo

Key Responsibilities:

As a Front Desk Associate at Accorhotel, you will be the first point of contact for our guests, ensuring a warm and personalized welcome. Your primary mission is to provide exceptional service, making every guest feel valued and cared for.

Key Tasks:

  • Manage check-in and check-out processes efficiently
  • Handle online and phone reservations with precision
  • Welcome guests, assign rooms, and provide information about hotel amenities
  • Respond to client complaints and resolve issues promptly
  • Liaise with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers

Requirements:

To succeed in this role, you must be fluent in English and Spanish, with any additional languages being a plus. You should possess a strong team spirit, excellent interpersonal skills, and a keen sense of customer needs. A passion for delivering outstanding experiences and a desire to grow within the hospitality sector are essential.

What We Offer:

As a Front Desk Associate at Accorhotel, you will become part of an international company with a leader brand present in 110 countries. You will enjoy development and career opportunities, benefits according to the role, and an Accor discounts card.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a work environment that matches your personality.


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