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Welcome to Ibis Styles Madrid Airport Valdebebas, a dynamic and vibrant hotel opening in the heart of the city.
As a Front Desk Hospitality Ambassador, you will play a vital role in providing exceptional guest experiences, ensuring seamless check-in processes, and maintaining a warm and welcoming atmosphere.
Main Responsibilities:
- Guest Reception: Greet guests warmly, manage reservations efficiently, and provide personalized assistance to ensure a smooth stay.
- Room Assignment & Check-out: Assign rooms based on guest preferences and needs, ensuring a comfortable and enjoyable experience.
- Guest Liaison: Serve as the main point of contact for guests during their stay, addressing any requests or concerns promptly and professionally.
- Departmental Coordination: Collaborate with housekeeping and other hotel departments to ensure rooms are ready, and services are provided according to guest needs.
- Upselling: Promote hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.
- Complaint Resolution: Address guest complaints professionally, ensuring that all issues are resolved quickly and efficiently.
Requirements:
- Excellent Communication Skills: You have excellent communication skills, both written and verbal, with the ability to interact with guests from diverse backgrounds.
- Organizational & Attention to Detail: You possess excellent organizational skills, with attention to detail, ensuring seamless operations and efficient service delivery.
- Cultural Awareness & Flexibility: You demonstrate cultural awareness, flexibility, and adaptability, working effectively in a fast-paced environment.
- Language Proficiency: Fluency in Spanish and English is required; additional languages are an asset in our multilingual environment.
