Front Desk Hospitality Specialist
hace 1 mes
Marriott International is seeking a skilled Front Desk Agent to join our team at our hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable stay.
Key Responsibilities:
- Process all guest check-ins and check-outs in a timely and efficient manner.
- Manage guest payments and respond to any issues that may arise.
- Anticipate and resolve guest concerns in a professional and courteous manner.
- Collaborate with the housekeeping team to ensure rooms are clean and ready for guests.
- Prepare daily reports and maintain accurate records.
Requirements:
- University degree in Tourism, Business Administration, or a related field.
- Advanced level of English and medium-high level of Spanish.
- Essential knowledge and experience in Opera (PMS) system.
- 2-3 years of experience in a similar role, preferably in a luxury hotel environment.
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