Front Desk Hospitality Specialist

hace 1 mes


Madrid, Madrid, España Marriott International A tiempo completo
Job Overview

Marriott International is seeking a skilled Front Desk Agent to join our team at our hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable stay.

Key Responsibilities:

  • Process all guest check-ins and check-outs in a timely and efficient manner.
  • Manage guest payments and respond to any issues that may arise.
  • Anticipate and resolve guest concerns in a professional and courteous manner.
  • Collaborate with the housekeeping team to ensure rooms are clean and ready for guests.
  • Prepare daily reports and maintain accurate records.

Requirements:

  • University degree in Tourism, Business Administration, or a related field.
  • Advanced level of English and medium-high level of Spanish.
  • Essential knowledge and experience in Opera (PMS) system.
  • 2-3 years of experience in a similar role, preferably in a luxury hotel environment.


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