Hotel Front Desk Representative

hace 4 días


Madrid, Madrid, España Barceló Group A tiempo completo
Hotel Front Desk Representative Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Barceló Sants in Barcelona, Spain. As part of the Barceló Group, we offer a unique opportunity to work in a fast-paced and dynamic environment with a global presence.

Company Overview

Barceló Hotel Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca, Spain. With over 90 years of experience, we have grown to become one of the largest hotel chains in the world, operating over 270 hotels across 24 countries. Our commitment to excellence has been recognized through numerous awards, including the prestigious 'Best Hotel Management Company in the World' award.

Job Summary

We are looking for a talented Hotel Front Desk Representative to provide exceptional service to our guests, ensuring their stay is comfortable and memorable. The ideal candidate will possess excellent communication skills, be able to multitask, and work effectively as part of a team.

Responsibilities
  • Check-in and check-out guests efficiently, providing accurate information and resolving any issues promptly.
  • Manage guest communications, responding to queries and requests in a professional and courteous manner.
  • Maintain the front desk area, ensuring it remains clean and organized at all times.
Requirements
  • Previous experience in a similar role, preferably within the hospitality industry.
  • Excellent spoken and written English language skills (additional languages an advantage).
  • Able to work effectively in a fast-paced environment, maintaining attention to detail and composure under pressure.
Benefits

We offer a competitive salary range of €25,000 - €35,000 per annum, depending on experience. In addition, you will enjoy:

  • Flexible working hours and generous paid time off.
  • Access to exclusive discounts on hotel stays and travel for yourself and your family.
  • Ongoing training and development opportunities to enhance your skills and career progression.
About Us

At Barceló Hotel Group, we value our employees and recognize that they are our greatest asset. We strive to create a positive and inclusive work environment, where everyone feels valued and supported. Join us and become part of our dynamic team



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