Front Desk Assistant
hace 4 semanas
About Four Seasons Hotel Madrid:
Four Seasons Hotel Madrid is a historic landmark with modern energy, located in the heart of the capital. Our hotel is a dynamic destination with seven heritage buildings, offering a unique blend of luxury and service.
The Role of Assistant Front Desk Agent:
We are seeking a highly skilled and experienced Assistant Front Desk Agent to join our team. As a key member of the Front Office Team, you will be responsible for ensuring our guests have a smooth arrival and departure experience.
Main Duties:
- Assist in checking in guests in an efficient and friendly manner, using guest name whenever possible.
- Arrange for luggage to be delivered to guest room.
- Escort guests to their rooms and explain all the facilities.
- Check guests out of the hotel.
- Handle all guest interactions with the highest level of hospitality and professionalism.
Requirements:
- Excellent personal presentation and interpersonal skills.
- Good problem-solving ability and proficiency in Hotel property management systems.
- One year of experience in a Front of the house position in a similar hotel.
- Knowledge of Opera is preferred.
- Fluency in reading, writing, and spoken English and Spanish.
What We Offer:
Four Seasons Hotels and Resorts offers a unique opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
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