Front Desk Assistant

hace 4 semanas


Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid is a historic landmark with modern energy, located in the heart of the capital. Our hotel is a dynamic destination with seven heritage buildings, offering a unique blend of luxury and service.

The Role of Assistant Front Desk Agent:

We are seeking a highly skilled and experienced Assistant Front Desk Agent to join our team. As a key member of the Front Office Team, you will be responsible for ensuring our guests have a smooth arrival and departure experience.

Main Duties:

  • Assist in checking in guests in an efficient and friendly manner, using guest name whenever possible.
  • Arrange for luggage to be delivered to guest room.
  • Escort guests to their rooms and explain all the facilities.
  • Check guests out of the hotel.
  • Handle all guest interactions with the highest level of hospitality and professionalism.

Requirements:

  • Excellent personal presentation and interpersonal skills.
  • Good problem-solving ability and proficiency in Hotel property management systems.
  • One year of experience in a Front of the house position in a similar hotel.
  • Knowledge of Opera is preferred.
  • Fluency in reading, writing, and spoken English and Spanish.

What We Offer:

Four Seasons Hotels and Resorts offers a unique opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.



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