Front Desk Coordinator

hace 5 días


Madrid, Madrid, España Barceló Group A tiempo completo

Company Overview

Barceló Group is a family-owned hospitality company founded in 1931 by Simón Barceló. With over 90 years of experience, we have established ourselves as one of the top hotel chains in the world, boasting 270 urban and resort hotels across 24 countries.

About the Role

We are seeking a highly skilled Front Desk Coordinator to join our team at Barceló Imagine in Madrid, España. As a key member of our reception team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and handling day-to-day front desk operations.

Job Description

  • Key Responsibilities:
  • Manage guest arrivals and departures, including check-in and check-out procedures
  • Provide personalized service to guests, responding to their needs and resolving any issues promptly
  • Handle room assignments, key card distributions, and other related tasks
  • Maintain accurate records of guest stays, including billing and payment information
  • Collaborate with housekeeping, food and beverage, and other departments to ensure smooth operations

Required Skills and Qualifications

  • Education: Degree in Hospitality or a related field
  • Experience: Minimum 2 years of experience in a similar role within the hospitality industry
  • Languages: Fluent English, additional languages an asset
  • Skills: Strong communication and interpersonal skills, proficiency in MS Office and hotel management software

Benefits

  • Competitive Salary: €28,000 - €35,000 per annum (estimated based on location and experience)
  • Opportunities for Career Growth: We offer training programs and career development opportunities to help you advance in your career
  • Work-Life Balance: Flexible scheduling to ensure a healthy work-life balance

Why Join Us?

As a Front Desk Coordinator with Barceló Group, you will be part of a dynamic and supportive team that prioritizes guest satisfaction and employee well-being. You will have the opportunity to work in a fast-paced environment, develop new skills, and contribute to the success of our global hospitality brand.


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