Front Desk Assistant
hace 4 semanas
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members are the heart of our organization, and we're seeking talented individuals to join our dynamic and inclusive community.
About the Role:
We're looking for a skilled and customer-focused Assistant Front Desk Agent to join our Front Office team at Four Seasons Hotel Madrid. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.
Key Responsibilities:
- Assist guests with check-in and check-out, ensuring a smooth and efficient process.
- Provide personalized service, responding to guest inquiries and resolving any issues that may arise.
- Utilize our property management systems to manage guest reservations, room assignments, and other related tasks.
- Collaborate with colleagues to ensure seamless communication and a high level of service.
Requirements:
- Previous experience in a Front of House role, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Proficiency in Hotel property management systems, with a strong understanding of front office operations.
- Fluency in English and Spanish, with the ability to communicate effectively with guests and colleagues.
What We Offer:
As a valued member of our team, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth and development. You'll also be part of a dynamic and inclusive community that values diversity, equity, and inclusion.
Join Our Team:
If you're passionate about delivering exceptional service and creating unforgettable experiences for our guests, we encourage you to apply for this exciting opportunity. We look forward to welcoming you to our Four Seasons family
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