Front of House Manager
hace 3 semanas
The Front of House Manager is responsible for the day-to-day operations of the reception team, ensuring a high level of customer service and maintaining Nido Living's brand standards.
The ideal candidate will be responsible for coordinating the work between departments, contractors, suppliers, agencies, and other stakeholders, promoting a guest-first culture and upholding Nido's high standards.
Key Responsibilities:
- Manage the office and reception, ensuring a welcoming environment for guests.
- Provide personalized service by staying updated on local events, festivals, and attractions to provide guests with relevant information.
- Assist with marketing efforts, working with the central Marketing team to deliver strategy goals at the residence level.
- Manage the sales process, including responding to enquiries, conducting tours, and monitoring room availability.
- Communicate with the Systems team to ensure accurate data entry and management of the property management system.
- Provide out-of-hours support to the hotel as required, ensuring issues are escalated according to procedure.
- Deliver on customer satisfaction targets and address complaints promptly and effectively.
- Assist with supervision of on-site maintenance and housekeeping operations, ensuring the site remains presentable.
- Implement and ensure adherence to Nido Standard Operating Procedures.
Person Specification:
- Excellent written and verbal communication skills.
- Leadership skills and ability to plan and prioritize.
- Strong attention to detail and positive attitude.
- Passionate about creating a customer-focused environment for residents.
- Professional and friendly demeanor, with flexibility and adaptability.
- Proactive nature and ability to work independently.
- Excellent customer relationship skills.
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