Front of House Manager

hace 3 semanas


Madrid, Madrid, España Nido Living A tiempo completo
Purpose of the Role:

The Front of House Manager is responsible for the day-to-day operations of the reception team, ensuring a high level of customer service and maintaining Nido Living's brand standards.

The ideal candidate will be responsible for coordinating the work between departments, contractors, suppliers, agencies, and other stakeholders, promoting a guest-first culture and upholding Nido's high standards.


Key Responsibilities:
  • Manage the office and reception, ensuring a welcoming environment for guests.
  • Provide personalized service by staying updated on local events, festivals, and attractions to provide guests with relevant information.
  • Assist with marketing efforts, working with the central Marketing team to deliver strategy goals at the residence level.
  • Manage the sales process, including responding to enquiries, conducting tours, and monitoring room availability.
  • Communicate with the Systems team to ensure accurate data entry and management of the property management system.
  • Provide out-of-hours support to the hotel as required, ensuring issues are escalated according to procedure.
  • Deliver on customer satisfaction targets and address complaints promptly and effectively.
  • Assist with supervision of on-site maintenance and housekeeping operations, ensuring the site remains presentable.
  • Implement and ensure adherence to Nido Standard Operating Procedures.

Person Specification:
  • Excellent written and verbal communication skills.
  • Leadership skills and ability to plan and prioritize.
  • Strong attention to detail and positive attitude.
  • Passionate about creating a customer-focused environment for residents.
  • Professional and friendly demeanor, with flexibility and adaptability.
  • Proactive nature and ability to work independently.
  • Excellent customer relationship skills.


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