Dynamic Customer Experience Specialist

hace 3 semanas


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

We are seeking a highly skilled and detail-oriented Dynamic Customer Experience Specialist to join our team at Recruitment Direct. The successful candidate will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and analytical skills.

Key Responsibilities:

  • Conduct thorough audits on customer interactions to identify areas for improvement
  • Analyze data to determine root causes of quality issues and develop strategies for resolution
  • Maintain accurate records and reports to track performance and quality metrics
  • Provide actionable feedback to team members to enhance their skills and knowledge
  • Collaborate with stakeholders and customers to refine quality standards and processes

Requirements:

  • Proficiency in German (C1 level) and English (B1+ or higher)
  • Strong attention to detail and accuracy in monitoring and logging data
  • Effective problem-solving and analytical skills to analyze data and suggest improvements
  • Excellent communication and interpersonal skills to provide feedback and coaching in a team environment
  • Advanced computer literacy and ability to multitask across different systems

Salary: Estimated $55,000 - $65,000 per annum based on location and experience.

This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong focus on quality improvement. If you have the skills and expertise to excel in this dynamic role, we encourage you to apply.



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