Customer Experience Optimization Specialist

hace 3 semanas


Barcelona, Barcelona, España Cataloxy A tiempo completo
Revolutionize Customer Service at Exoticca

We are seeking a highly skilled Customer Experience Optimization Specialist to join our dynamic team at Exoticca. As a pioneer in online travel, we're committed to delivering exceptional experiences for our customers.

About the Role

This is an exciting opportunity to take on a key leadership role in optimizing our contact center processes and procedures. You will be responsible for evaluating and defining appropriate processes across channels, teams, and use cases. Your primary focus will be ensuring customer service needs are met through seamless cross-functional collaboration.

Key Responsibilities
  • Evaluate and define processes across contact channels, teams, and use cases
  • Act as the primary point of contact interfacing with cross-functional teams to ensure customer service requirements are considered
  • Analyze operating data and statistics to identify opportunities for improvement
  • Develop action plans and implement process improvements
About the Company

Exoticca is a pioneering online travel agency dedicated to creating life milestones. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. Our multicultural team is rapidly expanding globally, and we're seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Requirements

To succeed in this role, you'll need:

  • Excellent communication and problem-solving skills
  • A strong understanding of customer-centric process optimization
  • Ability to analyze complex data and develop actionable insights
  • Experience in contact center management or similar environments
Benefits

As a valued member of our team, you'll enjoy:

  • A competitive salary range: €40,000 - €60,000 per annum, depending on experience
  • Opportunities for professional growth and development
  • A dynamic, multicultural work environment


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