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Client Relationship Manager
hace 1 mes
Desigual is a renowned fashion brand that values customer relationships and growth. We are seeking an exceptional Client Relationship Manager to join our team.
Estimated Salary
We offer a competitive salary of approximately $65,000 per annum, commensurate with experience and qualifications.
Job DescriptionKey Responsibilities:
- Account Management
The successful candidate will be responsible for managing orders and returns, processing invoices, and ensuring timely delivery of products and services. This includes reviewing mismatching sales returns, approving discrepancies between approved and received units, and preparing and sending invoices to customers.
CollectionsThey will ensure prompt payment from customers, claim overdue amounts as per company policy, request refunds when applicable, and obtain guarantees and prepayments before shipment dates. The goal is to minimize bad debt ratios and maintain excellent customer relationships.
Promotions and MarketingThe Client Relationship Manager will coordinate and execute marketing campaigns specific to key accounts, ensuring effective communication of Desigual's brand messaging and value proposition.
Data AnalysisThey will monitor inventory levels, collaborate with logistics and operations teams, and ensure accurate customer account information. This includes matching open line items, sending account statements for reconciliation, and identifying and solving disputes arising from commercial, financial, or logistic collection processes.
Required Skills and QualificationsThe ideal candidate will possess a Bachelor's degree in Business, Marketing, or a related field, preferably with a Master's degree. They must have proven experience in account management or a similar role, preferably within the fashion or retail industry. Strong relationship-building and communication skills, analytical mindset, and SAP knowledge are essential. Excellent verbal and written communication skills in English are required.
BenefitsAs a valued member of our team, you can enjoy a 4-day work-week, flexible start and finish times, offices overlooking the Mediterranean Sea, and access to health insurance, transportation, childcare, and meals through our flexibilization program. You'll also receive a 50% discount on our collections.
