Senior Technology Relationship Manager
hace 2 semanas
Your Role as a Senior Technology Relationship Manager:
Company OverviewWe are Appspace, a leading provider of innovative solutions for the modern workplace. Our team is passionate about delivering exceptional customer experiences and driving business growth.
SalaryThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience and location.
Job DescriptionThis role is for a highly experienced and skilled customer advocate who thrives in a complex technical environment. As a Senior Technology Relationship Manager, you will be a strategic advisor to our key customers, ensuring their success and driving retention and growth.
- Build and maintain strong, long-term relationships with key client stakeholders.
- Align customer business objectives with Appspace solutions to achieve customer business goals.
A Day in the Life of a Senior Technology Relationship Manager:
Technical ConsultationYou will act as a trusted technical advisor by providing expert technical advice and guidance to clients. You will explain complex technical concepts to non-technical users.
Problem ResolutionYou will identify, diagnose, and resolve complex technical issues promptly and effectively.
Solution ImplementationYou will collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
Client EducationYou will conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
Performance MonitoringYou will monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
Risk MitigationYou will proactively identify and mitigate potential risks to minimize service disruptions.
Continuous ImprovementYou will stay up-to-date with industry trends and emerging technologies to drive innovation.
To succeed in this role, you will need:
- Education: Bachelor's degree in Computer Science, Engineering, or a relevant field.
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
- Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage, and APIs.
- Experience managing client projects, from requirement analysis to post-deployment support.
- Familiarity with software development and API testing tools such as Postman.
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services, and infrastructure tools.
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
- Proven ability to build strong relationships with clients.
- Strong problem-solving and analytical skills.
- Ability to manage multiple priorities and work under pressure.
- Proficiency with ticketing systems and CRM tools.
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