Customer Relationship Manager
hace 1 mes
Job Title: Team Manager
Job Summary: We are seeking a skilled Team Manager to drive CRM strategy and excellence in-store, creating a client-centric mindset with the team.
Key Responsibilities:
- Embed a culture of CRM excellence in-store, driving and monitoring the accurate capture of data
- Train and support the teams with their CRM skills, following up as appropriate to instill behaviors
- Animate the CRM tool with relevant functionalities and content
- Develop client insights through depth of analytics
- Manage client-facing direct communications
- Create and drive a client-centric mindset
- The client experience & hosting
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication and leadership skills
- Experience in CRM and client relationship management
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