Customer Relationship Manager

hace 6 días


Barcelona, Barcelona, España Louis Vuitton A tiempo completo

Job Title: Team Manager

Job Summary: We are seeking a skilled Team Manager to drive CRM strategy and excellence in-store, creating a client-centric mindset with the team.

Key Responsibilities:

  • Embed a culture of CRM excellence in-store, driving and monitoring the accurate capture of data
  • Train and support the teams with their CRM skills, following up as appropriate to instill behaviors
  • Animate the CRM tool with relevant functionalities and content
  • Develop client insights through depth of analytics
  • Manage client-facing direct communications
  • Create and drive a client-centric mindset
  • The client experience & hosting

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills
  • Experience in CRM and client relationship management


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