Customer Relationship Manager

hace 4 semanas

Barcelona, Barcelona, España Colt Technology Services A tiempo completo

### Job Title: Customer Relationship Manager

### Job Summary

We are seeking a highly skilled Customer Relationship Manager to join our team at Colt Technology Services. As a key member of our sales and customer experience team, you will be responsible for building and maintaining strong relationships with our German-speaking customers, providing exceptional support and guidance to ensure their needs are met.

### Key Responsibilities

* Support sales teams to bring new customers into our business and ensure a seamless onboarding experience
* Work closely with other Colt teams to deliver an exceptional customer experience, including sales, customer support, and technical teams
* Build strong relationships with customers to understand their business requirements and provide tailored solutions
* Deliver a professional level of customer service, ensuring customer satisfaction and loyalty
* Collaborate with internal teams to create orders and resolve customer requests in a timely and accurate manner
* Educate customers about our systems, tools, and processes, empowering them to engage digitally and self-serve through our Colt Portal
* Proactively identify process gaps and system issues, working with the Business Transformation team to resolve and prevent repetitive errors
* Act as a subject matter expert for specific products, tools, and processes, providing support to less experienced team members

### Requirements

* Great written and verbal communication skills in both English and German
* Previous experience in a sales and/or customer-facing role
* Strong stakeholder management and interpersonal skills
* Ability to influence people at all levels to get what you need for your customers
* Passion for customer experience and a willingness to adapt to changing customer needs
* Good presentation skills and knowledge of ERP or CRM tools, such as Oracle, Salesforce, or Hubspot

### What We Offer

* Competitive salary and incentive plans
* Range of benefits and local rewards packages
* Relaxed dress code and flexible working hours
* Two days annually to spend on volunteering opportunities
* Access to a virtual business school for ongoing learning and development
* Business mentoring and international environment with employees from over 35 different nationalities

### How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer experience, please submit your application, including your resume and a cover letter, to [insert contact information].

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