Enterprise Relationship Manager

hace 4 semanas


Barcelona, Barcelona, España Arena A tiempo completo

Arena is a global leader in the software industry. As an Enterprise Relationship Manager, you will play a critical role in ensuring our customers achieve their desired outcomes while using our solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through our products and services.

Key Responsibilities:
  • Customer Onboarding and Training: Guide new customers through onboarding, ensuring a smooth and successful implementation of our solutions. Conduct training sessions to educate customers on product features and best practices.
  • Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Act as the primary point of contact for customers, promptly addressing their needs and concerns.
  • Customer Advocacy: Serve as the voice of the customer within Arena, advocating for their needs and requirements to internal teams. Collaborate with sales, product, and support teams to ensure customer satisfaction.
  • Value Realization: Work with customers to define and track key performance indicators (KPIs) demonstrating the value of our solutions. Review customer progress regularly and provide insights and recommendations to maximize their return on investment.
  • Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement. Provide timely and effective solutions to enhance the customer experience.
  • Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional products or services. Work closely with the sales team to expand customer accounts.

We offer a competitive salary of $110,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated professional with excellent communication skills and a passion for customer success, we encourage you to apply. The ideal candidate will have a Bachelor's degree in Business, Engineering, Computer Science, or a related field and 3+ years of experience in customer success, account management, or a related role, preferably in the technology or software industry.



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