German Speaking Customer Service Expert
hace 1 semana
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to recruit a highly skilled German speaking customer service professional for their office in Barcelona, Spain.
About the RoleThe successful candidate will be responsible for handling incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs efficiently and recording call details in the call management system. They will also maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
Main Responsibilities- Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently.
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
- Escalate any potential service issues to the senior team members as needed.
To be successful in this role, you will need:
- Native / fluent in German, both verbal and written.
- Proficiency in English (minimum B2 level).
- A minimum of 1 year of customer service experience, preferably technical support.
- Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products.
- Strong aptitude for working in a customer service environment.
- Excellent customer care skills, with the ability to listen to and understand customer needs.
We are offering an excellent remuneration package based on experience, skills, and performance. The salary range for this position is approximately €40,000 - €60,000 per annum, depending on qualifications and experience. You will also enjoy a dynamic and creative work environment with a positive and friendly atmosphere, 23 working days of paid annual leave, and guidance and tools to reach your full potential.
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